FAQ

Welcome to the Neatora™ Help Center. Here you will find answers to the most common questions about our products, shipping, orders, payments, and returns. If you still need help, feel free to contact us at support@shopneatora.in.

📦 1. Orders & Tracking

Q: How do I place an order on Shopneatora.in?

A: Placing an order is quick and easy! Simply browse our products, click "Add to Cart" or "Buy Now", enter your shipping address, choose your preferred payment method (Prepaid or Cash on Delivery), and confirm your order.

Q: How can I track my order status?

A: Once your order is dispatched, you will receive an SMS and Email notification containing your tracking link and AWB courier number. You can also track your order directly on our website using the "Track Order" page.

Q: Can I change or cancel my order after placing it?

A: Yes, you can request order modifications or cancellations within 12 hours of placing the order by emailing us at support@shopneatora.in or contacting us via WhatsApp. Once the order is dispatched, it cannot be cancelled.

🚚 2. Shipping & Delivery

Q: Do you offer Free Shipping across India?

A: Yes! We offer Free Shipping on all prepaid orders across India.

Q: How long will it take for my order to arrive?

Order Processing Time: 24 - 48 hours.
Delivery Time: 3 to 7 business days, depending on your location (Metros: 2-4 days, Rest of India: 4-7 days).

Q: Do you ship internationally?

A: Currently, we only ship across India.

💳 3. Payments & COD

Q: What payment options do you accept?

A: We offer multiple safe and encrypted payment options:

UPI: Google Pay, PhonePe, Paytm, BHIM.
Credit / Debit Cards: Visa, Mastercard, RuPay, Maestro.
Net Banking & Popular Digital Wallets.
Cash on Delivery (COD) available across major pincodes in India.

Q: Is Cash on Delivery (COD) available for my order?

A: Yes, Cash on Delivery is available for most pincodes. You will receive a quick automated confirmation message/call to verify your address before dispatch.

🔄 4. Returns, Replacements & Refunds

Q: What is Neatora’s Return & Replacement Policy?

A: We offer a 7-Day Replacement Guarantee if you receive a damaged, defective, leaking, or wrong product.

Q: What should I do if my package arrives damaged?

A: Please take a clear unboxing photo or video showing the damage and email it to support@shopneatora.in within 48 hours of delivery. Our customer support team will send you a fresh replacement at no extra cost.

Q: How will I receive my refund for prepaid orders?

A: For approved returns or cancellations, refunds are processed back to your original payment method (Bank Account / UPI / Card) within 5-7 business days.

🛡️ 5. Product Quality & Care

Q: Are Neatora products safe and food-grade?

A: Absolutely! All our food containers, oil dispensers, and kitchen tools are made from 100% Food-Grade, Non-Toxic, BPA-Free, and High-Quality Materials designed for safe daily home use.

Q: Are Neatora containers dishwasher and microwave safe?

A: Product specifications vary by item. Please check the individual product description page or the product label for specific microwave, dishwasher, or freezer care instructions.

📞 Still Have Questions? We are here to help!

📧 Email Support: support@shopneatora.in
🌐 Website: www.shopneatora.in
🕒 Customer Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST